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Home > > FAQs

Frequently Asked Questions

Got questions? We’ve got answers! Whether you're booking a day tour or arranging an airport transfer, here’s everything you need to know.

  • Do you offer airport pickup and drop-off?
    Yes, we provide convenient door-to-door service to and from Vancouver International Airport (YVR).
  • What if my flight is delayed?
    No worries! We monitor flight statuses and adjust pickup times accordingly—at no extra charge.
  • Can I book a transfer for a group?
    Yes, we offer transfers for solo travelers, families, and groups. Just let us know the number of passengers and luggage.
  • Are your tours private or shared?
    All our tours are private—tailored to your group’s interests, schedule, and pace.
  • What should I bring on a tour?
    Comfortable clothing, walking shoes, a refillable water bottle, and your camera! We’ll let you know if anything else is needed for specific tours.
  • Can you accommodate special requests or stops?
    Absolutely! Just let us know in advance and we’ll do our best to customize your experience.
  • How do I book a tour or airport transfer?
    You can book directly through our website or contact us via phone, email, or the contact form. We’ll confirm your reservation and details quickly.
  • Do I need to book in advance?
    While same-day bookings may be possible, we recommend booking at least 24–48 hours in advance to guarantee availability.
  • What’s your cancellation policy?
    Cancellations made 48 hours in advance are fully refundable. Later cancellations may incur a fee.
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